Network Manager
We provide specialized technical support for the Network Manager SCADA/EMS system, by Hitachi Energy, to clients in Brazil and Latin America. Through eSuporte, clients under contract get login access to track their requests, with the following options:
eSuporte
HelpDesk
Remote technical assistance via remote login and phone support, with ticket logging and tracking.
System Audit
A four-day (36-hour) technical visit coordinated with the client, analyzing the system to prevent incidents and supporting application development, database, performance and functionality.
vCopy
A copy of the client's system is kept to streamline remote support and test solutions before deployment, minimizing risk.
eSupervision
A server installed on-site that monitors the system's basic and advanced functions, alerting by email about failures or limits close to being exceeded.
Beyond support, we provide consulting for the specification, adaptation and implementation of SCADA/EMS systems, as well as technical training on operating and maintaining Network Manager, enabling client teams to make the most of the resources in place.